KD1007 - Petal Symphony Necklace

Payments:

1. Currently our website service is available for both domestic & International customers.
2. Indian Customers can pay using UPI / Credit / Debit Cards / NetBanking during check out.
   
3. Currently we take International Payment via Bank Transfer only, in Indian Currency to our Indian Bank Account.

Shipping Policy – Within India:

1. All orders will be shipped usually within 1-3 working days from the date on which payment is realised.
2. Shipping Cost for India – Free shipping for all orders above Rs. 499. For orders below Rs. 499, there will be a shipping cost of Rs. 50
3. Shipping Cost for Lakshadweep & Andaman Nicobar - INR 80
4. All domestic orders will be processed via our official website / Instagram / Whatsapp only

Shipping Terms – Within India:

1. Delivery Period Guidelines– (Date to be calculated from the next day to the date of shipping)
2. In case of any unexpected courier delays by the courier company, www.keerthiskatalog.com shall not be responsible for the same. However, we will follow up to make sure the parcel reaches you.
3. Customers are requested to track the parcel until it reaches.
4. We expect the customers to make sure that there is someone at the receiving address to collect the parcel.
5. Customers who book orders to non-residential address (office, hotels etc…) are responsible for the coordination with the respective courier collection point (office, hotels etc…) or the courier agency. In case of any difficulties in collecting the parcel, guidance shall be provided.
6. Customers are expected to be aware of the courier collection point, if any, which is present at the given delivery address (hostel, gated community, office, hotels etc…)
7. Customers are requested to fill the complete delivery address along with pin code and proper selection of the STATE the delivery address belongs to.
8. In case of parcel being returned due to non-availability / non reachability of the customer, We charge the usual shipping charges for re-shipping the parcel, applicable to all cases
9. For any other delivery related issues, customers shall reach us at follow.keerthi@gmail.com or WHATSAPP us on +91 9074327457 along with the full delivery address and order id, stating the issue faced
10. Delivery at a delayed date: In this case, customers shall mention the delayed delivery date, they wish the order to be sent under the “Notes” column, while placing the order

Shipping Terms – International Customers:

1. All Paid Orders will be processed within 3-5 working days
2. Any additional shipping Cost will be communicated prior to shipping and shall be borne by the customer.
3. Delivery Date is subjective and customers are asked to get a tentative date of delivery at the time of purchase
4. www.keerthiskatalog.com should not be held responsible for any delivery delay due to holiday/other circumstances during the transit
5. The date of delivery is only Tentative and subject to vary due to various external factors
6. We collect only the shipping charges. Any clearance, duty or taxes levied is to be borne by the customer.
7. Any interior location additional delivery charge levied by the courier company is to be borne by the customer.
8. Any follow up with respect to the parcel has to be done by the customer; however necessary guidance and support will be given from our side.
9. Items booking or rejection is completely upon the courier booking partner service we use. In that case refund will be offered on case to case basis.
10. In case of transit damage – we ensure the packages are safely packed, in rare scenarios, we offer refund for the damaged product and shipping charges will not be refunded.

 Refund and Replacement Policy

At Keerthi's Katalog, customer satisfaction is our priority. Please review our refund and replacement policy below:

1. No Returns

• We do not accept returns unless the product is damaged during shipping.

2. Replacements for Damaged Products

• If your product is damaged during shipping, we will replace it with the same product.
• In the event the same product is unavailable, we will issue a full refund.

3. Unboxing Video Requirement

• An unboxing video is mandatory to process replacements or refunds. This video serves as proof of damage and must clearly show the unopened package and the damaged item.

4. Return Process

• Customers must ship the damaged product back to us as we currently do not offer pickup services.
• The shipping cost for returns will be borne by the customer.

5. Timeframe for Damage Reporting

• Any damage or issues must be reported to us within 24 hours of receiving the product. Reports made after this period will not be eligible for replacements or refunds.
  By placing an order with us, you agree to comply with our refund and replacement policy. For any questions or concerns, please WHATSAPP us at +91 9074327457 or email us at follow.keerthi@gmail.com.